OUR GOALS Nobody likes to get in an accident, but if you do our goal is to make the repair process of your vehicle as stress free as possible. To achieve that goal we offer the following services: DRIVE IN ESTIMATING CENTER As you enter our driveway an electronic eye will open the estimating overhead door and allow you to drive into our climate controlled estimating center. A certified estimator will write a free, thorough, computerized estimate while you wait. Our hours are Monday through Friday 8am-6pm. No appointment is necessary. INSURANCE CLAIMS ASSISTANCE As an established collision repair facility, we'll work with all major insurance companies. Some companies may want you to visit their drive in claims center. You can do this or you may leave your car with us and ask that the insurance company inspect your car at our facility. You have the right to have your car repaired at the collision center you chose, which might not necessarily be the facility your insurance company chooses. CAR RENTAL We understand the inconvenience of not having a vehicle while yours is being repaired. If necessary, we can arrange a rental for you. TOWING If your vehicle requires towing, we use Deluxe Towing service. They are available 24 hours a day @ (630)393-6090. Do not worry about towing charges, Deluxe will bill us directly, and we will then address these charges with your insurance company. OUR TECHNOLOGICAL ADVANTAGE Advanced repair techniques are essential in providing quality repairs on today's automobiles. Our technicians have all been extensively trained in their areas of expertise, and use the most technologically advanced equipment to diagnose and repair structural damage. COMPUTERIZED PAINT MATCHING SYSTEM Automotive refinishing is truly an art. Our paint technicians have been manufacturer trained and certified. We use only Standox Auto Refinishes, a European paint system known as the finest automotive paint in the world. All finishes are custom mixed through our computerized mix-it scale that guarantees a perfect color match. Our downdraft prep stations and downdraft paint booths ensure a flawless finish, while being environmentally friendly. LIFETIME WARRANY We want our customers to be 100% satisfied that their car has been completely restored to pre accident condition. We guarantee our repairs for any defects in workmanship for as long as you own your car. (Rust repair and/or abuse are exempt.) ONGOING CUSTOMER SATISFACTION We are very proud of our high Customer Satisfaction Index. A key reason for our continued growth is due to our extraordinary amount of customer referrals and repeat customers. To maintain this level we participate in ongoing 3rd party CSI indexing. We use CSI complete, the nations leading provider of independent CSI indexing the auto repair industry. Results from our current survey indicate 100% of our customers surveyed would recommend their friends to Boyce Body Werks.